Inside our 24/7 Logistics Operations
The Day to Day
It’s easy to forget to appreciate the work that goes into your safe and timely produce deliveries, but behind each one is a dedicated logistics team working around the clock to make it happen. With trucks on the road at all hours, our Biscay Transportation team functions as a constant nerve center, monitoring movement, anticipating issues, and responding in real time.
Any day on the job can demand early-morning route checks or late-night problem-solving to ensure our fresh produce reaches schools and community organizations, but you’d be hard-pressed to describe a “typical” day, as needs are constantly shifting. As long as trucks are on the road (which is 24/7), our in-house team has to be flexible and available.
Kevin Diehl, our Regulatory Coordinator, says that the team likes to start each day with tracking route ETAs, confirming drivers are exactly where they should be, and communicating updates to our sales team so customers can stay informed and have peace of mind. From there, the work unfolds in constant motion: monitoring emails, coordinating with drivers, scheduling delivery appointments, planning future routes, and securing outside loads to keep trucks running efficiently.
What’s less visible, but just as important, is the strategic thinking happening behind the scenes. Logistics professionals must account for variables that can’t always be controlled, like weather shifts, mechanical failures or traffic delays, while always maintaining a recovery plan. Layered into this is the responsibility of maintaining strict compliance with Federal Motor Carrier Safety Administration regulations, a rulebook that spans more than 600 pages.
When logistics doesn’t run smoothly, the ripple effects are immediate and far-reaching. Customers feel it. Drivers feel it. Operations feel it. And ultimately, the communities and kids who depend on fresh food feel it too. Getting it right means understanding that every decision on the road has a human outcome at the end of the line.
Overcoming Challenges on the Road
There are many aspects of logistics that might surprise people. For instance, despite averaging just 6–10 miles per gallon, a tractor trailer can travel up to 2,000 miles on a single tank of fuel thanks to tanks that hold as much as 300 gallons. But even with these impressive capabilities, the work comes with constant challenges—especially when it comes to weather. Cold temperatures and unpredictable road conditions can impact both equipment performance and travel safety.
Mechanical issues are another unavoidable reality. Breakdowns can occur without warning, which is why the team relies on regular inspections, thorough driver pre- and post-trip checks, and well-prepared contingency plans that allow them to adapt quickly when issues arise.
Clear, consistent communication ties everything together. Staying in constant contact with drivers, customers, and internal teams ensures challenges are addressed in real time and deliveries stay on track from start to finish.
“Communication is always a factor. We have to constantly be in contact with drivers, customer and our operations team to make sure everything makes it to its final destination on time and within compliance.”
What “Getting it Right” Really Means
“Getting it right” goes far beyond making a delivery on time. It’s the careful balance of safety, reliability, efficiency, and accountability, all of which directly impacts food quality, customer trust, and access to fresh produce.
Safety is the foundation. Transportation is one of the most regulated sectors in the food system for a reason: the condition of the truck, the preparedness of the driver, and compliance with federal standards all play a role in preventing accidents and protecting both people and product. Every checklist completed, inspection performed, and protocol followed is a proactive investment in safety long before a truck ever leaves the dock.
Timeliness is equally critical. Fresh produce is a perishable product, and delivery windows are often tightly tied to production schedules, meal service times, and staffing constraints. Making appointment times ensures freshness, reduces food waste, and supports downstream operations that rely on predictability to function efficiently. Chelsie Hill, our Logistics Manager, stated that, for each on time and safe delivery, she has preplanned and accounted for all potential variable—alongside a quick recovery plan.
Efficiency ties it all together. Strategic route planning and full truck utilization helps reduce unnecessary miles, fuel use, and emissions while keeping costs in check.
“If logistics doesn’t run smoothly, we fail not only our customers but ourselves. Proper preparation is key. Our drivers’ customers and the kids we serve are all extremely important.”
As Chelsie puts it, “logistics doesn’t stop,” but through preparation, communication, and mutual respect between dispatchers and drivers, the Delivery Dream Team makes sure fresh produce shows up safely, reliably, and with purpose.